Shipping policy

🚚 Shipping Policy

Effective Date: 28 June 2025

Thank you for shopping with Nomah Organic Products Pty Ltd. We are committed to getting your wellness essentials to you safely and efficiently. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.

📍Shipping Areas

  • Currently, we ship within South Africa only.
  • We do not offer international shipping at this time.

📦 Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Once your order is processed, you will receive an email confirmation with your tracking number.
  • Orders placed after 2 PM will be processed the next business day.

🚚 Delivery Time

  • Standard delivery: 3–5 business days after dispatch.
  • Deliveries are made via Courier Guy, our trusted logistics partner.
  • Please note: Rural and outlying areas may take slightly longer for delivery.

💸 Shipping Rates

  • Flat Rate: R100 per order (up to 5kg)
  • Free Shipping: Orders over R1000 qualify for free standard shipping.

🚛 Delivery Details

  • Ensure that all delivery information provided at checkout is accurate.
  • Deliveries will be made to the address provided. If no one is available to receive the parcel, the courier will attempt redelivery or contact you directly.
  • We do not deliver to PO Boxes.

📦 Packaging

  • All orders are carefully packed to ensure product safety and freshness.
  • We use eco-friendly and recyclable packaging wherever possible, in line with our brand ethos.

🔎 Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track your order via Courier Guy or by contacting us if you require assistance.

❗ Delays

  • We strive to meet delivery timelines, but delays may occur due to:
  • Public holidays
  • High demand periods (e.g. Black Friday, festive seasons)
  • Weather disruptions
  • Courier service interruptions

We appreciate your patience during such times.

📬 Undeliverable Orders

If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for redelivery. We will contact you to arrange this.

🧾 Invoice & Confirmation

You will receive a confirmation email with a summary of your order once your purchase is complete. An official invoice will be included with your delivery.

🤝 Need Help?

If you have any questions or need help tracking your order:

  • Email: orders@nomah.co.za
  • Telephone: +27 87 802 1417
  • WhatsApp: +27 76 252 2591